Question 1

What is TLM and how does it work?

Accepted Answer

TLM (Threat Landscape Monitoring) is an AI-powered service that transforms chaos into clarity—delivering decision-ready threat intelligence. We ingest global sources, generate summaries with key takeaways, extract entities (TTPs, IOCs, threat actors, vulnerabilities, and more), and cluster related activity. Our platform filters out noise to deliver only high-value, actionable intelligence—cutting analyst workload by up to 70%.

Question 2

How does onboarding work after I subscribe?

Accepted Answer

Onboarding is fully automated and designed for swift enrollment. As soon as your subscription is activated, the email address used for payment will automatically receive comprehensive onboarding instructions. These step-by-step instructions will guide you through account setup, platform access, and initial configuration, ensuring you can begin leveraging the platform immediately.

Question 3

Do you support standard formats like STIX?

Accepted Answer

Yes. TLM supports automatic STIX 2.1 conversion and export. All intelligence is automatically converted to STIX format for easy consumption.

Question 4

What extractions does TLM provide?

Accepted Answer

Extractions include threat actors, vulnerabilities, affected countries, malware families, CVEs, TTPs, attribution, and more.

Question 5

What apps are included?

Accepted Answer

The Reader App is included in all plans. The Navigator App is available in Professional and Enterprise for advanced exploration and analysis.

Question 6

Do you offer advanced charts and analysis features?

Accepted Answer

Yes. Professional and Enterprise plans include insight and trend charts. Starter includes basic charts.

Question 7

Which reports and exports are available?

Accepted Answer

Weekly digests and PDF export are included in all plans. Professional and Enterprise add a daily digest and STIX bundle export.

Question 8

What feeds are supported?

Accepted Answer

Professional and Enterprise include an RSS feed. Enterprise adds custom RSS feeds (by sector, country, or organization or custom attributes) and a real-time STIX feed.

Question 9

Do you provide API access?

Accepted Answer

Yes. Enterprise includes both REST and GraphQL APIs for programmatic access and integration into your ecosystem.

Question 10

Do you handle non-English sources and translations?

Accepted Answer

Yes — we ingest threat intelligence from sources worldwide in any language, then normalize and enrich the content. Our pipeline produces polished English summaries, downloadable reports, and STIX objects translated into English so your team receives accurate, actionable intelligence without language barriers.

Question 11

What payment methods do you accept?

Accepted Answer

Monthly subscriptions for Starter and Professional plans are processed via LemonSqueezy, accepting credit/debit cards, PayPal, Google Pay, and other digital payment methods. Annual subscriptions for all plans (Starter, Professional, and Enterprise) are available via invoicing, including bank transfer options for organizations that require purchase orders or traditional invoicing.

Question 12

How is billing handled?

Accepted Answer

Monthly billing for Starter and Professional plans is handled through our trusted payment partner LemonSqueezy. Annual billing (which saves 10%) is available for all plans via invoice.

Question 13

Do you store my payment information?

Accepted Answer

No — your payment details are never stored on our servers. For monthly subscriptions, all payment information is securely handled by our payment partner LemonSqueezy, who is fully PCI-compliant and uses industry-standard security practices. Annual invoicing follows standard business practices for secure payment processing.

Question 14

Can I cancel my subscription?

Accepted Answer

Yes, monthly subscriptions can be cancelled at any time. Your subscription will remain active until the end of your current billing period, and you won't be charged again. Annual plans are one-time purchases and do not auto-renew, so there's no need to cancel.

Question 15

How do I add my VAT number, company name, and billing address?

Accepted Answer

For monthly subscriptions via LemonSqueezy, click the "Add VAT number" option during checkout to include your company details on the invoice. For annual invoicing, you can provide all billing information when requesting your invoice.

Question 16

Do you offer MSSP licenses?

Accepted Answer

Yes, we offer special MSSP (Managed Security Service Provider) licensing options for service providers who want to offer our platform as part of their security services portfolio. Contact our sales team to discuss MSSP pricing and licensing terms.

Question 17

How many users and how much data retention per tier?

Accepted Answer

Starter includes 2 users and 90 days retention. Professional includes 4 users and 180 days retention. Enterprise includes 10 users and full data retention.

Frequently Asked Questions

Getting Started

Features & Capabilities

Reports & Exports

Feeds & Integrations

Languages & Localization

Pricing & Plans

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